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Office of the Complaint Examiner (Formerly Ombudsman)

Aviva Canada

Escalate your complaint to the Office of the Complaint Examiner

By submitting this form, your complaint will be forwarded to the Office of the Complaint Examiner at Aviva Canada Inc.

For the Office of the Complaint Examiner to be in a position to help you, instead of redirecting you, please ensure that you have followed the three escalation steps on the webpage.

If you haven’t already escalated your complaint, please reach out to the appropriate area that can address your concern:

For Claims or Billing concerns, please ask for your issue to be escalated to the next level within the business unit (e.g. manager).

Billing can be reached at: 1-800-360-5009
Claims can be reached at: 1-866-692-8482 Or, you can call your adjuster directly.

For a Policy concern, after speaking to your broker, please ask them to escalate it to their company representative.

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Make a claim or Call us or FAQ

Make a claim

There when you need us
1-866-MYAVIVA (1-866-692-8482)

Call us and a claims care advisor will ensure you receive fast, reliable and personal support. Or submit your claim online.

Submit your auto claim

Submit your property claim

Call us

For general inquiries call
1-800-387-4518

TTY:
1-800-855-0511

Monday to Friday: 8:00 am - 8:00 pm ET

FAQ

What is insurance?: Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.
Is the insurance industry regulated?: Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.
How do I make a claim?: If you’re in a car accident or something happens to your home, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Retrieve a quote >

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Home Insurance

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code

Retrieve a quote >

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance
Home Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code

Retrieve a quote >