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Our claims process

We're available 24/7 to help you get back on track

Submit your claim online

It will take only a few minutes to submit  a claim on your home and/or auto insurance. Make sure you have your policy number before you get started. We’ll just want to know who you are, what happened and when, plus what you’re claiming for. 

You can also call us directly at 1-866 MYAVIVA  (1-866-692-8482) or contact your broker to report your claim.  

Are you an RBC Insurance Customer?  You can select Submit your auto claim or Submit your property claim below or call 1-800-769-2526.

What to expect

Having a car accident or experiencing damage to your property can be stressful. That’s why we help make it easy for you to report a claim 24/7 and get the services you need to get back on track.

Here is a simplified version of the claims process. Depending on the size and complexity of your claim, additional steps and investigation may be required.

Driver looking in the hood of his broken down car pulled over calling claims department for assistance. 1

Reporting your claim

You can make your claim in whatever way suits you best:

- Online: auto or property

- By phone: 1-866-MYAVIVA (1-866-692-8482)

- Through your broker if you deal with one.

We’ll ask you some details about what happened.

Customer speaking on phone about insurance claim. 2

Assessing your claim

One of our claim experts will review the details of your claim. Depending on the type and size of your claim, we can handle it over the phone or send an adjuster to assess your claim and provide an estimate (time and cost) for repairs.

Claims free family walk in the sun. 3

Getting you back on track

We can arrange for repairs and any medical care you need through our network of trusted vendor partners and medical professionals. You can feel secure knowing we’re working hard to get you back to normal as quickly as possible and settle your claim.

Premiere Vendor Network

We will help you quickly get service, repairs and treatments following a claim.

Premiere Contractor Network

High quality repairs to your home, backed by a lifetime workmanship guarantee.

Premiere Auto Repair Centres

Carefully selected auto repair centres provide quick service and include a lifetime guarantee.

Premiere Healthcare*

Helps you receive timely and appropriate healthcare services if you’re injured in an auto accident. 

*Not available in Quebec. 

We guarantee our claims service for your covered claim

If you’re not happy with our service and we can’t resolve it, we will pay you an amount equal to the annual premium of your policy at the time of loss, in addition to any settlement amount you receive for your claim. Terms and conditions apply.

Satisfied family filling out claims form together.

Claims FAQ

Find the answers to common claims questions.