There are different payment options available depending on how you’ve purchased your policy with Aviva.
Not sure about your insurance provider? Let us help you.
If you purchased through a Broker
Online payment can be made through credit card on the form below. Please have your policy document (invoice) handy - it has the information you need to make a payment.
If you received a cancellation notice, please contact your insurance broker before making a payment. Paying your balance does not automatically reinstate your policy. Your broker can help you with your insurance needs.
If you have any questions, please contact our Billing team at 1-800-360-5009.
If you purchased through Aviva Direct1
If you received a cancellation notice, please contact an Aviva Direct agent before making a payment. Paying your balance does not automatically reinstate your policy.
If you have any questions please contact an Aviva Direct agent at 1-855-788-9090.
Online payments for policies purchased through Brokers
Please connect to Aviva.ca using Google Chrome or Microsoft Edge to perform credit card payment transactions.
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Frequently asked questions
Can I pay online?
Can I pay with a credit card?
Can I pay monthly?
Why must I pay a down payment if I opt for monthly payments?
I can’t get in contact with my broker, how can I make a payment?
I recently cancelled my policy, am I entitled to a refund? How long will it take for me to receive it?
The content on this page including answers to frequently asked questions are for information purposes only. In case of discrepancy between the content and your policy, the policy will prevail.
1Aviva Agency Services Inc., also referred to throughout this webpage as "Aviva Direct" distributes insurance products underwritten by S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company. The insurance products we distribute in Ontario are underwritten by S&Y Insurance Company.
Aviva Agency Services Inc., S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company are all subsidiaries of Aviva Canada Inc.
2Monthly payments are offered to those that meet the eligibility criteria. Some conditions apply. Please speak to your Broker or Aviva Direct Agent to learn more.