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We remain mobilized and ready to assist customers impacted by the wildfires across the country. Claims can be submitted via phone (1-866-692-8482) or by an Electronic Notice of Loss form on our website.

Pay by credit card

Credit card payment

Pay your insurance premium here if you purchased a home or auto insurance policy through a broker.

Please have your policy document (invoice) handy - it has the information you need to make a payment.

If you have any questions, please contact our Billing department at 1-800-360-5009, option 1.

If you received a cancellation notice, please contact your insurance broker before making a payment. Paying your balance does not automatically reinstate your policy. Your broker can help you with your insurance needs.

If you purchased your insurance policy from Aviva Agency, this payment option is not available at this time. Please call 1-855-788-9090 for more information.

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A receipt of this payment will be emailed to you after processing.

Make a claim or Call us or FAQ

Make a claim

There when you need us
1-866-MYAVIVA (1-866-692-8482)

Call us and a claims care advisor will ensure you receive fast, reliable and personal support. Or submit your claim online.

Submit your auto claim

Submit your property claim

Call us

For general inquiries call
1-800-387-4518

TTY:
1-800-855-0511

Monday to Friday: 8:00 am - 8:00 pm ET

FAQ

What is insurance?: Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.
Is the insurance industry regulated?: Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.
How do I make a claim?: If you’re in a car accident or something happens to your home, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Home Insurance

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance
Home Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code