General insurance knowledge centre

Frequently asked questions

It’s our hope that you will find very useful answers to some common insurance questions.

General Information

  • What is insurance?

  • What types of insurance can I obtain through the assistance of Aviva Agency?

  • Is the insurance industry regulated?

  • How do I make a claim?

  • How do I withdraw my consent to having informational electronic communications sent to me?


  • Why should I have auto insurance?

  • Are other drivers insured to drive my car?

  • How much auto insurance is enough?

  • What does it mean when my insurance company says I am "at fault/not at fault"?

  • What is the “no-fault” insurance system?

  • What is the Alberta "grid" system and how does it affect rates?

  • How much is car insurance?

  • How can I save on my car insurance?

  • How can I reduce my deductible?


†Coverage and add-on features may vary/be available in select provinces, and conditions, limitations, restrictions and/or eligibility requirements may apply. Please speak with an agent to see if you qualify.


  • Why have home insurance?

  • Why have tenant's insurance when I live in an apartment and don't own much?

  • What is a disappearing deductible?

  • How can I reduce my deductible?

  • How much does house insurance cost?


  • How do I make a claim?

  • What information do I need to provide when reporting an insurance claim with Aviva?

  • I had a car accident – what do I do next?

  • Where should I go for repairs if I’ve been in a car accident?

  • Will you provide me with a replacement vehicle while mine is being repaired for the damages caused by the accident?

  • Who can make repairs to my home if it’s been damaged?

  • Should I make a claim?

  • When will someone contact me about the claim I reported?

  • How long will it take to settle and pay my insurance claim?

  • Will my claim affect my premium?

  • How does my deductible factor in to my claim?

  • How is the amount of my claim determined?


  • What can I do through MyAviva?

  • How do I register for a MyAviva account?

  • I do not have an insurance policy with your company, can I register for a MyAviva account?

  • Where can I find my insurance policy number?

  • Can I modify my personal information through MyAviva account?

  • Can I cancel my insurance policy online through MyAviva account?

  • What should I do if I forgot my MyAviva account password?

  • What should I do if my account has been locked?

  • I have a message saying 'you are unable to match my details against your records', what does that mean?