Frequently asked questions
It’s our hope that you will find very useful answers to some common insurance questions.
General Information
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What is insurance?
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What types of insurance can I obtain through the assistance of Aviva Agency?
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Is the insurance industry regulated?
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How do I make a claim?
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How do I withdraw my consent to having informational electronic communications sent to me?
Auto
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Why should I have auto insurance?
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Are other drivers insured to drive my car?
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How much auto insurance is enough?
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What does it mean when my insurance company says I am "at fault/not at fault"?
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What is the “no-fault” insurance system?
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What is the Alberta "grid" system and how does it affect rates?
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How are auto premiums calculated?
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How do I reduce my insurance costs?
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How can I reduce my deductible?
†Coverage and add-on features may vary/be available in select provinces, and conditions, limitations, restrictions and/or eligibility requirements may apply. Please speak with an agent to see if you qualify.
Home
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Why have home insurance?
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Why have tenant's insurance when I live in an apartment and don't own much?
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What is a disappearing deductible?
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How can I reduce my deductible?
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How are home premiums calculated?
Claims
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How do I make a claim?
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What information do I need to provide when reporting an insurance claim with Aviva?
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I had a car accident – what do I do next?
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Where should I go for repairs if I’ve been in a car accident?
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Will you provide me with a replacement vehicle while mine is being repaired for the damages caused by the accident?
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Who can make repairs to my home if it’s been damaged?
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Should I make a claim?
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When will someone contact me about the claim I reported?
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How long will it take to settle and pay my insurance claim?
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Will my claim affect my premium?
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How does my deductible factor in to my claim?
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How is the amount of my claim determined?
MyAviva
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What can I do through MyAviva?
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How do I register for a MyAviva account?
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I do not have an insurance policy with your company, can I register for a MyAviva account?
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Where can I find my insurance policy number?
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Can I modify my personal information through MyAviva account?
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Can I cancel my insurance policy online through MyAviva account?
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What should I do if I forgot my MyAviva account password?
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What should I do if my account has been locked?
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I have a message saying 'you are unable to match my details against your records', what does that mean?