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How can we help you?

Whether you need to make a claim or just need information, you can save time by calling the right place, based on your needs:


Contact your broker for:

  • Policy changes, including change of address or vehicle
  • Policy details and information or to get a quote
  • Questions on your policy, coverage, renewal or cancellation
  • A Letter of Experience
  • Lost pink slip or liability card
  • Claims counselling if you’ve just experienced an incident


Contact Claims ( 1-866-692-8482/1-866-MYAVIVA) when you:

  • Need to make a new claim.
  • Have an open claim and need answers to your questions. Use your adjuster’s extension or simply ask for them by name.


For all inquiries relating to billing:

For general inquiries:


To report a tip relating to fraud or a scam, report now:

  • Find out more about insurance fraud on our Fraud Hub.

To make a complaint:

Find out more about Aviva Canada's complaint resolution process.

Inquiring about a career with Aviva?

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