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We remain mobilized and ready to assist customers impacted by the wildfires across the country. Claims can be submitted via phone (1-866-692-8482) or by an Electronic Notice of Loss form on our website.

Contact us

Need support? We're ready to help

How can we help you?

Whether you need to make a claim or just need information, you can save time by calling the right place, based on your needs:

Contact your broker for:

Policy changes, including change of address or vehicle
Policy details and information or to get a quote
Questions on your policy, coverage, renewal or cancellation
A Letter of Experience
Lost pink slip or liability card
Claims counselling if you’ve just experienced an incident

Contact Claims ( 1-866-692-8482/1-866-MYAVIVA) when you:

Need to make a new claim.
Have an open claim and need answers to your questions. Use your adjuster’s extension or simply ask for them by name.

For all inquiries relating to billing:

Call 1-800-360-5009 and select option 1

For general inquiries:

Complete the online form
Call 1-800-387-4518 or TTY 1-800-855-0511

To report a tip relating to fraud or a scam, report now:

Find out more about insurance fraud on our Fraud Hub.

To make a complaint:

Find out more about Aviva Canada's complaint resolution process.

Inquiring about a career with Aviva?

Search our careers page.

Send us an email

Make a claim or Call us or FAQ

Make a claim

There when you need us
1-866-MYAVIVA (1-866-692-8482)

Call us and a claims care advisor will ensure you receive fast, reliable and personal support. Or submit your claim online.

Submit your auto claim

Submit your property claim

Call us

For general inquiries call
1-800-387-4518

TTY:
1-800-855-0511

Monday to Friday: 8:00 am - 8:00 pm ET

FAQ

What is insurance?: Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.
Is the insurance industry regulated?: Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.
How do I make a claim?: If you’re in a car accident or something happens to your home, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Home Insurance

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance
Home Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code