Free roadside assistance for first responders and healthcare heroes

Effective Monday, April 6th, 2020 until further notice

Aviva Canada is pleased to offer complimentary free roadside assistance to first responders and healthcare workers courageously helping those in need during the COVID-19 pandemic. You are heroes.

Who is eligible?

Canadians working amid the current COVID-19 crisis in the following professions:

  • First Responders – those employed to carry out the duties of a police officer, firefighter, or paramedic by an emergency service
  • Healthcare Personnel - those actively working in a hospital or health care center in either a front line or support capacity (e.g. doctors, nurses, pharmacists, lab technicians, respiratory therapists)

We are pleased to provide this service to all individuals mentioned above, including those currently insured with other companies.

What services are available?

Within Canada, 24/7 emergency roadside services for the following:

  • Towing (to the nearest repair facility up to a maximum of 90 km)
  • Battery boost
  • Flat tire
  • Lock out
  • Fuel delivery
  • Winching

When can I access these services?

Mechanical breakdown or free roadside assistance services needed during trips made using personally owned or leased private passenger automobiles are eligible. Commercial vehicles/automobiles are not eligible.

How do I receive the service?

If you’re in need of free roadside assistance, please call 1-844-398-2001. When the free roadside assistance driver shows up, simply show your ID and you’ll soon be on your way. If you have questions about your insurance policy or relief measures, please speak to your broker or agent.


Note: these services are subject to change without notice.