Questions every homeowner should ask about their property

Did you know that homeowners are responsible for the maintenance and replacement of service lines on their property when they fail?

The costs associated with digging up, repairing or replacing service lines can run into thousands of dollars. More than that, any damages to trees, shrubs and driveways due to repairs must be paid out-of-pocket by homeowners.

Alarmingly, many homeowners are not aware that service line failures — including water, sewer, septic, electrical and telecommunications lines — are not covered by most home insurance policies.

“Every homeowner needs to be knowledgeable on what they’re covered for and what they’re not,” advises Isabelle Bientz, insurance expert from Aviva. “Most service lines run underground, making it easy to forget the importance of getting them checked for repairs. A lot of homeowners are also not aware that they own the outdoor service lines from their property line to their house, and behind their house to a well, septic tank or out-building.”

Before the unexpected break, leak, tear, rupture or collapse occurs, homeowners need to ask themselves these questions about their service lines:

1. How old are your pipes?

The average lifespan of water pipes is 25 years, but the average age of pipes in many areas in Canada is over 50 years old, and several municipalities have water systems of comparable age. Knowing the age of your own water pipes will help you determine whether they’re due for a repair or replacement.

2. What are your pipes made of?

Depending on what your pipes are made of, the life expectancy will differ. It’s important that you check the material of your sewer and water pipes in order to make an educated assessment, or consult an expert to see when they’re due for a repair or in need of a replacement.

3. Do you have mature trees near your property?

If you own a home with mature trees on or near your property, the roots could cause serious damage to your service lines. Clay pipes, which are most commonly used to build water and sewer lines in older homes, can be easily penetrated and damaged by tree roots. If you suspect a tree root problem, contact a professional to investigate before the situation worsens

4. How can we help?

We offer Service Line Coverage* as an option on home insurance policies. For as little as $2.50 a month, you could avoid the high costs associated with repairing or replacing failed service lines located on your property. Our coverage is for underground lines like:

  • Sewer/septic lines
  • Watermain
  • Electrical
  • Telecommunications
  • Geothermal plumbing (ground loop piping) 


To know more about how this coverage, give us a call at 1-833-246-9905 and talk to our insurance experts Monday to Friday, 7 am to 5 pm (PST).

*Availability, eligibility and pricing vary by province.


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*Insurance products offered through this program are distributed through Aviva Agency Services Inc. and underwritten by S&Y Insurance Company in Alberta and Aviva Insurance Company of Canada in British Columbia, Saskatchewan and Manitoba. Aviva Agency Services Inc., S&Y Insurance Company, and Aviva Insurance Company of Canada are subsidiaries of Aviva Canada Inc. The content on this page is for information purposes only. The insurance products described herein are subject to terms, conditions, restrictions and exclusions, which are outlined in our final policy wording. Please contact us at 1-833-246-9905 to speak to a licensed insurance representative to learn more. Aviva and the Aviva logo are trademarks used under license by the licensor.

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