Winter is coming
Aviva is working hard to help customers in the wake of the major storms across parts of Ontario and Quebec. We continue to see very high call volumes and we appreciate your patience as we work to process your claim. Priority service is on the claims with the worst damage and those where further damage could occur.
Make a claim or Call us or FAQ
Make a claim
There when you need us
1-866-MYAVIVA (1-866-692-8482)
Call us and a claims care advisor will ensure you receive fast, reliable and personal support. Or submit your claim online.
Call us
For general inquiries call
1-800-387-4518
TTY:
1-800-855-0511
- Monday to Friday
- 8:00 am - 8:00 pm ET
FAQ
- What is insurance?
Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.
- Is the insurance industry regulated?
Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.
- How do I make a claim?
If you’re in a car accident or something happens to your home, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin.