April 6, 2020 (Toronto, Ontario) - The COVID-19 situation in Canada is evolving very quickly. At Aviva Canada, we are monitoring the situation closely and following instructions and recommendations from government health authorities. Our number one priority is the health and safety of our customers, employees, brokers and partners.
We’re committed to supporting you and providing you with regular updates as the situation evolves. We’ve mobilized all aspects of our business continuity plans and we’re well positioned to continue servicing the needs of customers and brokers. We now have over 97% of our employees working remotely with no impact on our service capability and responsiveness. As we navigate these uncertain times, one thing that hasn’t changed is Aviva’s unwavering commitment to our brokers and customers.
Aviva fully supports government directions and advice on reducing the risk of COVID-19, and recognizes that the closure of businesses and other measures has created a lot of uncertainty for customers. To help with this, we want to clarify that for personal auto and property insurance and SME property & casualty and automobile policies we are:
- temporarily suspending policy terminations for non-payment of premium
- temporarily suspending fees due to non-sufficient funds
- working with customers who are currently facing policy termination in order to defer payments during this time
Below are some Frequently Asked Questions (FAQs) that you may find helpful. We will continue to update the list of FAQs whenever we have new information to share. If you have additional questions, please contact your broker, agent or call us at 1-800-387-4518.
Frequently Asked Questions (FAQs)