March 16, 2020 (Toronto, Ontario) - The COVID-19 situation in Canada is evolving very quickly. At Aviva Canada, we are monitoring the situation closely and following instructions and recommendations from government health authorities.
We have made some decisions in order to protect the health of our employees and their families; supporting those who would like to minimize any risk of exposure and work from home, leveraging technology for meetings and putting business travel on hold. We remain committed to serving our customers and brokers, and have applied our business continuity plans to ensure we continue to service your needs.
We are here for you 24/7 if you need to submit a claim. You can do so online, call us at 1-866 MYAVIVA (1-866-692-8482) or 1-800-769-2526 (for RBC Insurance customers). You can also contact your broker.
For all other general inquiries, you can talk to your broker or agent or reach us at 1-800-387-4518 Monday - Friday from 8 am - 8 pm EST.