Close-up of hands on a car steering wheel with a mounted cellphone on the windshield displaying the Aviva Journey telematics app.

Aviva Journey and mobile app FAQs

Find answers to commonly asked questions about Aviva Journey

About the program

  • What is Aviva Journey?

  • Who can sign up for the Aviva Journey program?

  • Can I try the Aviva Journey app before signing up?

  • How do I sign up for the Aviva Journey program?

  • What information do I need to provide my insurance representative as part of sign up?

  • What are the benefits of signing up for the Aviva Journey program?

  • Can additional drivers on my policy join the Aviva Journey program?

  • Can I join if I’m using my personal vehicle for work? (including Uber/Lyft)?

  • What happens if someone else drives my vehicle, or if I'm a passenger in someone else's vehicle, or if I'm driving a company car?

  • Can I withdraw from the program at any time?

Scoring and discounts

  • What is the enrolment discount?

  • How are my driving scores and discount or surcharge calculated?

  • How is my speeding score calculated?

  • What is distracted driving and how does it impact my score?

  • What goes into acceleration, braking and cornering?

  • What is context and how am I scored for it?

  • If I have one bad trip, how does it impact my discount or surcharge?

  • How is the Aviva Journey discount or surcharge applied to my policy?

  • What are the driving discount or surcharge eligibility requirements?

  • Can my discount or surcharge apply to all my cars?

  • Can I see my discount or surcharge in the app? When does it get updated?

  • When will I see my driving, discount or surcharge reflected in my premium?

  • Can using Aviva Journey potentially raise my insurance rates? If yes, how much is the surcharge?

Installing the app

  • What type of smartphone do I need?

  • How do I download and set up the Aviva Journey app?

  • Where do I find my activation code details?

  • How long do I have to activate the Aviva Journey app?

  • What do I do if I lose my activation code email or if the activation code doesn’t work?

  • What happens if I don’t activate the Aviva Journey app?

  • Do I need to turn on the app before each trip?

  • What permissions do I need to provide the app and why?

  • Will the Aviva Journey app track my trips if my phone is powered off?

  • In what languages is the app offered?

  • Can more than one driver use the same Aviva Journey app?

  • Does the Aviva Journey app affect the battery life of my smartphone?

  • How is the Aviva Journey app using my data plan?

  • How much of my data plan will be used?

Rewards

  • How do I sign up for the Aviva Journey Rewards?

  • How do I earn Rewards points in the Aviva Journey app?

  • How do I redeem Rewards points for eGift cards?

  • What can Aviva Journey Rewards points be redeemed for? 

  • Do Reward points expire?

  • Can I withdraw from the Rewards program?

  • Can I redeem my points if I leave the Aviva Journey program?

  • I selected a gift card but changed my mind, can I exchange it for a different one?

  • How will my Rewards data be used?

  • Who can I contact if I have questions or experience errors with Aviva Journey Rewards?

Privacy

  • Who is the supplier of the Aviva Journey app?

  • What personal information does the Aviva Journey app collect?

  • Who has access to my trip information?

  • How is my data protected?

  • Do you track my phone calls?

  • How do I access my driving data?

  • Can other drivers on my policy see my score and trips?

Troubleshooting

  • What happens if I get a new smartphone or if my smartphone gets damaged?

  • What happens if I change my email address or telephone number?

  • What happens if I accidentally deleted the app?

  • What happens if I leave my province or country?

  • Why does my trip's starting point not match my actual location?

  • What happens if someone else was using my phone while I was driving?

  • What happens if I take public transport

  • Why can’t I find the app in the Apple App Store or the Google Play Store?

  • What if my trips are not recorded?

  • Who can I contact if I have questions or experience errors with the app?

  • What happens if my phone isn’t working, or its battery is dead, or it doesn’t have enough data?

  • What happens if I log into the Aviva Journey app on multiple smartphones at the same time?

Legal disclaimers

* For full terms and conditions for Aviva Journey, please refer to the Terms of Use

The content on this webpage is for information purposes only. You will need to speak with your insurance representative to purchase this product. In the event of a conflict or discrepancy between the information on this webpage and your insurance policy, the terms of your insurance policy will prevail. Not all people who call in will qualify to purchase this product.

The auto insurance products are underwritten by Aviva Insurance Company of Canada, Aviva General Insurance Company, Traders General Insurance Company, S&Y Insurance Company, and Scottish & York Insurance Co. Limited, subsidiaries of Aviva Canada Inc.

Aviva Journey, Aviva and the Aviva logo are trademarks used under license by the licensor.

Google Play and the Google Play logo are trademarks of Google LLC. Apple and the App Store are trademarks of Apple Inc.

The insurance products described herein are subject to terms, conditions, restrictions and exclusions, which are outlined in your final policy wording. Please speak with your insurance representative if you would like to learn more.