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Get support with your insurance and more
Whether you have questions about insurance, payments or need help with claims, we’re here to support you. Explore the various ways to get in touch.
What can Aviva help you with?
Claims inquiries
Our claims team is here to assist you in your time of need, from start to finish.
Make a complaint
We're committed to addressing your concerns or complaints fairly and professionally.
Report fraud or scams
See something suspicious? You can report a tip relating to fraud or a scam right away.
Report now
Billing inquiries
Our experts are ready to clarify and help with billing-related questions.
1-800-360-5009 (select option 1)
Media relations
Journalists seeking interviews or information for stories, articles or topic ideas are welcome to contact us for assistance.
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For general inquiries
1-800-387-4518
What can your insurance representative help you with?
Whether you work with an insurance broker or agent, our insurance representatives can help answer questions about your current coverage, make policy changes, explore new coverage options, and more including things like:
- Add or remove vehicles or drivers
- Update your class of licence for your vehicle
- Add or remove property location
- Modify your property coverage
- Change your address or payment information
- Request a Letter of Experience
- Request pink slips
Who’s my insurance representative?
This will help us get you to the right place. Can’t remember? That’s okay, let us help you.
I bought my insurance through a broker
Your broker is there to help with your personalized insurance needs and answer any questions you might have.
I bought my insurance through an Aviva Direct1 agent
You can access your policies, make payments and update your contact and billing information on MyAviva.
We are also available by phone: 1-855-788-9090
(MyAviva is available to customers in Ontario, Alberta and Quebec with home and/or auto insurance coverage with S&Y Insurance Company.)
Prefer to send a message?
Whether you have questions or need support, use the form below to tell us more.
1Aviva Agency Services Inc., also referred to throughout this webpage as "Aviva Direct" distributes insurance products underwritten by S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company. The insurance products we distribute in Ontario are underwritten by S&Y Insurance Company. In Québec, Aviva Agency Services Inc. is registered as a damage insurance agency.
Aviva Agency Services Inc., S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company are all subsidiaries of Aviva Canada Inc.
Copyright in the whole and every part of this site belongs to Aviva Canada Inc., unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Aviva Canada Inc. Aviva and the Aviva logo are trademarks used under license from the licensor.