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COVID-19 Consumer Behavior Insights Report

Find out how the pandemic has impacted insurance consumers.

We have analyzed the key consumer trends and insights to help you better understand the insurance customer and how they are making decisions during COVID-19.

The COVID-19 pandemic has fundamentally changed the way consumers and brokers interact. Aviva recently commissioned a survey to gauge awareness and sentiment around the impact of COVID-19 on consumers. This study focuses on three key areas:

Employment status
Transportation habits
Purchasing behaviours

This report provides an in-depth look at consumer trends impacting the insurance industry.

Read more on how to leverage the insights to build out your strategy.

Make a claim or Call us or FAQ

Make a claim

There when you need us
1-866-MYAVIVA (1-866-692-8482)

Call us and a claims care advisor will ensure you receive fast, reliable and personal support. Or submit your claim online.

Submit your auto claim

Submit your property claim

Call us

For general inquiries call
1-800-387-4518

TTY:
1-800-855-0511

Monday to Friday: 8:00 am - 8:00 pm ET

FAQ

What is insurance?: Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.
Is the insurance industry regulated?: Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.
How do I make a claim?: If you’re in a car accident or something happens to your home, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin.

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Retrieve a quote >

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Home Insurance

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code

Retrieve a quote >

Insurance. Just Smarter.

Aviva Direct gives you the protection you need, support when you want it and expediency all the way through.

Auto Insurance
Home Insurance

Whether you need car insurance for one or more vehicles, our insurance representatives will help you find the coverage you need.

Postal Code

Whether you own a house, condo, or rent, our insurance agents will help you find the right protection for the things that matter most to you.

Postal Code

Retrieve a quote >

COVID-19 Consumer Behavior Insights Report

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This report provides an in-depth look at consumer trends impacting the insurance industry.

Make a claim or Call us or FAQ

Make a claim

Call us

FAQ