Dedicated claims team comes through
Do you ever wonder about your customers’ experience once they submit a claim? We’ve compiled some of the feedback our expert claims team has received so you know the job is always done right!
If you’ve been working with Aviva Lifestyle for awhile, you’ve probably heard about our dedicated claims team. They are the best.
In addition to being RV, boat, cottage, and motorcycle product enthusiasts, they know our policies like the back of their hand. That’s why they have the authority to make swift, efficient claims decisions for your customers.
Here’s a peek at just some of the recent feedback they’ve received:
“You went above and beyond to make all the details go smoothly.”
We would like to express our sincere thanks for your assistance with the claim of our RV. You took time to explain what needed to be done and why. Your handling of the claim did a great deal to decrease our stress in this crisis situation. We are certain that without all your support our stress level would have gotten to an unmanageable point.
You let us know what was happening as soon as you became apprised of it. You also kept us updated of what was to come, and even went out of your way to escalate our file at the appraisal unit. You arranged for the tow truck and all that it entailed. You went above and beyond to make all the details go smoothly.
Thank you so much for accomplishing this positive outcome for us and your proven help in this issue.
- Aviva RVLife customer
“Thank you for your amazing kindness and understanding.”
Thank you so much, for your amazing kindness and understanding with me today. I hold you in the highest regards ... and you have motivated and inspired me to take the steps to start moving forward on this cottage project once again.
- Aviva RetreatLife customer
“The value that you and your group bring to securing that for us is very important to us and it is greatly appreciated.”
Thanks very much we will proceed as you've instructed. I know you deal with this stuff day in and day out, but I want you to know that our boat means so much to my wife and I and our three boys. The value that you and your group bring to securing that for us is very important to us and it is greatly appreciated.
- Aviva NauticLife customer
“Many thanks for your speedy action.”
We can confirm that the funds have reached our account. Many thanks for your speedy action in helping us with the loss of our boat. You helped take the stress out of a very painful time of losing our boat.
- Aviva NauticLife customer
“Thank you for the care and professionalism.”
Thank you for the care and the professionalism you have shown at a very trying time for us.
- Aviva NauticLife customer
“Thank you for the timely and efficient response.”
Thank you so much for the timely and efficient response to our claim. We have picked up our trailer and everything looks professionally repaired. Thanks again.
- Aviva RVLife customer
“I really appreciate your professional approach.”
Today I received the cheque for the damages sustained by my boat. I want to thank you for looking after my claim. I really appreciate your professional approach, your understanding as well as the manner in which you expedited this claim. You did a fantastic job.
- Aviva NauticLife customer
Report or follow up on a claim
Dedicated email address to report first notice of loss, exclusively for brokers:
Customers can follow up through our dedicated toll-free phone number:
The content in this article is for information purposes only and is not intended to be relied upon as professional or expert advice.