Having a car accident or experiencing damage to your property can be stressful, but filing an insurance claim shouldn’t be. We’re here to make the process as smooth as possible. Whether you have a new claim, questions about an existing claim or need more information before submitting a claim, our experts are here to guide you every step of the way. Explore the various ways to get in touch.
How to make a claim and what to expect
We're committed to helping you get things back to normal as quickly as possible. Depending on the size and complexity of your insurance claim, additional steps and investigation may be required.
Report your claim
You can file a claim anytime, online or by phone. We're here to help ensure that you get the support you need. Let us know what happened and when, and we’ll guide you along the way.
Work with our claims team
One of our claim professionals will review the details of your insurance claim. Depending on the type and size of your claim, we can handle it over the phone or send someone to assess your claim and provide an estimate (time and cost) for repairs.
Get back on track
We have a network of trusted vendor partners for repairs and other services. You can feel secure knowing we are working hard to get you back to normal as quickly as possible.
What you need before filing an insurance claim
Here's some helpful information to know before you file a claim.
Policy information
You can find your insurance policy number on your policy documents or billing statements.
Incident details
Ensure you include details of the accident, names of any witnesses or passengers, and an inventory of any damaged belongings.
Contact information
Your contact information and the other driver's details, including name, contact, driver's license number and insurance information.
Documentation
You may be asked to provide additional information, such as photos or receipts, or a police report (if one was made).
Service providers
Keep on hand any names and contacts of any service providers you used to assist such as tow truck operators or roofers, etc.
Expenses
Be sure to keep a record of any invoices or receipts for any out-of-pocket expenses you may have as a result of the incident.
What type of claim would you like to make to Aviva?
Auto insurance claim
Whether you've experienced an accident, damage, or loss, we’re here to help. We’ll guide you through repairs, rental cars, and any other support you need to recover.
Make a claim online
If you have an auto claim, you can quickly and easily submit your claim online 24/7.
Make a claim by phone
If you prefer to speak with someone, give us a call and we’ll guide you through the auto claims process from start to finish.
Towing
You are entitled to choose where your vehicle is towed, and you don’t need to sign anything at the accident scene. Towing, repair, and rental companies may ask you to sign a work order or other contractual documents at the scene. If this occurs, please call us at 1-866-692-8482 to help find the best towing, repair and rental options.
Were you injured?
Your auto insurance includes accident benefits coverage to help you recover from injuries from a motor vehicle accident, whether you were at-fault or not at-fault. If you have any questions, contact your claims adjuster.
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Here’s a brief overview of the claim and treatment process.
Property insurance claim
If your home or belongings have been damaged or lost due to an unexpected event, we’re here to support you. We’ll guide you through repairs and any other support you need to get back on track.
Make a claim online
If you have a property claim, you can quickly and easily submit your claim online 24/7.
Make a claim by phone
If you prefer to speak with someone, give us a call and we’ll guide you through the property claims process from start to finish.
Mitigation of loss or damage
It's important to take quick action to minimize any loss or damage to your property. This means doing things like covering broken windows, turning off water sources, or securing your home to prevent further issues. These simple steps can make a big difference in protecting your belongings and help us process your claim more efficiently. By taking these precautions, you ensure that we can provide you with the support you need as quickly as possible.
Ovation® insurance claim
Ovation® insurance claim
Report a loss anytime. We’ll respond quickly and connect you with expert professionals who specialize in claims for high-value homes, vehicles, and more.
Aviva Cyber Insurance for your household claim
Aviva Cyber Insurance for your household claim
We’re here for you if you suspect a cyber incident. We have a dedicated team of cyber experts ready to support you through any cyber event.
You have repair options
For covered claims, you have the flexibility to choose your own contractor or opt for a cash settlement.
Alternatively, you can use our Preferred Vendor Network, which offers:
Approved vendors
Access to a trusted network of preferred vendors in your area.
Efficient repairs
Prompt services with monitored turnaround times.
Quality assurance
High-quality repairs backed by our lifetime guarantee, valid as long as you remain the owner of your home.
Aviva AutoCare Centres
Aviva AutoCare Centres are trusted, full-service auto repair facilities that prioritize personalized service and convenience. Bring us your vehicle after an accident, and we’ll be there to support you, offer a rental (if eligible) and provide a hassle-free auto claims experience to get you back on the road safely.
We’re here for what matters most
Our claims commitment
Expert claims support
1,900+ claims professionals and mobile teams nationwide ready to help.
Trusted vendor partners
With 1,800+ partners nationwide for home and auto, we’re ready to help you get back on track.
Auto Lifetime Warranty Guarantee
Lifetime Guarantee on repairs by our Premiere Network Auto Repair Centres, for as long as you own the vehicle.
Home Lifetime Warranty Guarantee
Lifetime Workmanship Guarantee on claim-related repairs to your home or business by our Premiere Contractor Network vendors, for as long as you own the property.
FAQ
Find answers to frequently asked questions about the claims process and more.
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How do I know if my claim will be covered?
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What is the deductible on my policy?
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Will filing a claim impact my insurance premiums?
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How long will it take to settle and pay my insurance claim?
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Where should I go for repairs if I’ve been in a car accident?
Still have questions? Check out the rest of our FAQ.
The content on this page is for information purposes only. The insurance products described herein are subject to terms, conditions, restrictions and exclusions, which are outlined in our policy wording. Please speak with your Aviva insurance representative if you would like to learn more including whether these insurance products are available in your province or territory. Insurance products are underwritten by insurers in the Aviva Canada group of insurance companies, which are subsidiaries of Aviva Canada Inc. Aviva and the Aviva logo are trademarks used under license from the licensor.