Possible Canada Post service disruption
What you need to know
A possible Canada Post national service disruption may cause delays in mail delivery as early as May 23, 2025.
We are monitoring the situation closely and taking steps to ensure you have alternative options should a postal strike happen.
Claims
You can submit your home and/or auto insurance claims online or call us at 1-866-692-8482. If you are eligible for a claim payment, speak with your claims representative to arrange direct deposit to your bank account or Electronic Funds Transfer (ETF). If EFT is not an option, we will send payments of over $200 to you by cheque via courier. All other payments will be securely held until the strike is resolved.
Policyholder documents
Document delivery may be delayed during the mail service disruption. We're actively seeking alternative methods to get your documents to you. If you haven’t switched to electronic delivery, contact your insurance representative to get started.
Auto policyholder pink slips
By law, drivers are required to carry proof of auto insurance. If you’ve purchased or renewed your insurance policy, speak with your insurance representative about getting a temporary electronic pink slip during this time.
I bought my insurance through a broker
Your broker is there to help with your personalized insurance needs and answer any questions you might have.
I bought my insurance through an Aviva Direct®1 agent
You can access your policies, make payments and update your contact and billing information on MyAviva®.
We are also available by phone: 1-855-788-9090
(MyAviva® is available to customers in Ontario, Alberta and Quebec with home and/or auto insurance coverage with S&Y Insurance Company.)
1Aviva Agency Services Inc., also referred to throughout this webpage as "Aviva Direct®" distributes insurance products underwritten by S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company. The insurance products we distribute in Ontario are underwritten by S&Y Insurance Company. In Québec, Aviva Agency Services Inc. is registered as a damage insurance agency.
Aviva Agency Services Inc., S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company are all subsidiaries of Aviva Canada Inc.
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