Aviva Canada appoints Chief Claims Officer

May 26, 2025 (TORONTO, ON) – Aviva Canada is pleased to announce the appointment of John Lally as Chief Claims Officer at Aviva Canada, effective June 2, 2025. Lally will be part of Aviva Canada’s Executive Committee and report directly to Chief Executive Officer Tracy Garrad. 

Lally joined Aviva Canada in 2010 and has held a range of broad and strategic roles across finance and claims over the years. He moved to claims in 2017, leading teams across key areas including data, claims quality assurance, fraud, casualty, accident benefits, auto and property. Most recently, Lally was Senior Vice-President, Personal Insurance, Claims. 

“John's appointment is a testament to the strong talent we have within Aviva Canada and our focus on building and developing great leaders across the business,” said Garrad. “I know John will lead our claims organization with integrity, ambition and care – delivering on our promise to be there for our customers when they need us most.”

Lally said: “I am excited and proud to be leading one of the best-in-class claims teams in the industry. Having a claim can be a very stressful time for customers. At Aviva, our goal is to minimize the stress, settle claims fair and fast, and help our customers come back strong after a traumatic event.” 

[ends]