Aviva update on recent windstorm claims in Ontario and Quebec

May 9, 2018 (Toronto, Ontario) – Since the windstorm on May 4, Aviva has received thousands of property and car insurance claims and received tens of thousands of phone calls from customers seeking our help.

For the thousands of families in Ontario and Quebec hit by this unprecedented storm, the day they hoped would never arrive came. And this is the moment when insurers step in – this places huge responsibilities on us, our number one priority is to get our customers back on their feet as soon as possible – to honor, fully and quickly, the commitments we make to our customers and provide advice and support to them when they are at their most vulnerable.

On this occasion we weren’t good enough, despite bringing in more people to work extra hours to help answers calls from our customers. We are sorry for the delays and inconvenience our customers have experienced.

We continue to do everything possible to return our customers to normal as quickly as possible, such as deploying extra resources and contractors from all over Canada to begin to repair the large number of roofs and homes that were damaged. Qualified and certified local roofing contractors reached the capacity of jobs they could take very quickly after the storm.

While our first preference is to have the ability to refer a Premier Vendor Roofing Contractor, we also encourage you - if able to - to find a qualified, licensed and insured roofing contractor. We ask that you take photos of the roof before and after the job has been completed, as well as save all documentation provided by the roofer, including estimates / quotes and invoices showing the work is completed.

We acknowledge we can learn a huge amount from this event. We often get our most valuable feedback from customers when these events happen, because that is when they truly see the value of insurance. There will always be areas we can do better in.

We appreciate your continuing patience and understanding, and know this: we will not rest until the damage done to your home or car has been repaired.

If you need to make a claim.