There are different payment options available depending on how you’ve purchased your policy with Aviva.
Not sure about your insurance provider? Let us help you.
If you purchased through a Broker
Online payment can be made through credit card on the form below. Please have your policy document (invoice) handy - it has the information you need to make a payment.
If you received a cancellation notice, please contact your insurance broker before making a payment. Paying your balance does not automatically reinstate your policy. Your broker can help you with your insurance needs.
If you have any questions, please contact our Billing team
at 1-800-360-5009.
If you purchased through Aviva Direct1
Online payments can be made through MyAviva. It’s a convenient, secure, and flexible way to stay updated on your policies including—making a payment, reviewing coverages, downloading documents, and updating billing details.
Register now to enjoy the benefits of insurance self-service with Aviva Direct.
If you received a cancellation notice, please contact an Aviva Direct advisor before making a payment. Paying your balance does not automatically reinstate your policy.
If you have any questions please contact an Aviva Direct advisor at
1-855-788-9090.
Online payments for policies purchased through Brokers
Please connect to Aviva.ca using Google Chrome or Microsoft Edge to perform credit card payment transactions.
* Required fields
Frequently asked questions
Can I pay online?
Yes!
Customers who purchased policies through brokers can pay using the form above.
Customers who purchased through Aviva Direct can set up online payments through https://aviva.ca/myaviva/self-serve/landing?ui_locales=en. To get started, speak with an Aviva Direct advisor at: 1-855-788-9090.
Can I pay with a credit card?
We accept all valid credit cards and direct deposit from your bank account depending on the payment you’re looking to make.
To learn more about accepted forms of payment:
- Please call the Aviva Billing team at 1-800-360-5009 if you purchased your policy through a broker
- Please call our advisors at 1-855-788-9090 if you purchased your policy through Aviva Direct
Can I pay monthly?
Monthly payments are available for customers with a minimum annual premium amount of $300 and who meet additional eligibility criteria.2
Prior circumstances such as missed payments or cancellation due to non-payment may affect eligibility.
A down payment and monthly installment fees will also apply for customers who opt to pay monthly. Customers who pay annually are not subject to monthly installment fees.
Customers who purchased policies through a broker can pay monthly through pre-authorized debit/direct deposit from their bank account. To set up monthly payments and for full details on installment plans, please speak with your broker.
Customers who purchased policies through Aviva Direct can pay monthly through a valid credit card, or pre-authorized debit/direct deposit from their bank account. To set up monthly payments and for full details on installment plans, please speak to an Aviva Direct advisor at 1-855-788-9090.
Why must I pay a down payment if I opt for monthly payments?
For new policies, we collect an upfront down payment equivalent to two months’ worth of your annual policy premium. This is to ensure your policy is in effect from the start of your term while also providing a financial buffer.
After the down payment of the policy premium, you will continue to make regular monthly payments according to the terms of the policy.
I can’t get in contact with my broker, how can I make a payment?
If you purchased your policy through a broker, you can make a payment online with your policy document/invoice and credit card per the instructions and form above.
If you received a cancellation notice, please do not make a payment until you speak with your broker as paying your balance does not automatically reinstate your policy.
I recently cancelled my policy, am I entitled to a refund? How long will it take for me to receive it?
If a policy is cancelled on your request and a refund is applicable, it will be issued to the last successful payment information on file. Refunds issued back to your bank account or credit card have a timeline of 3 to 5 business days.
If policy payment was made by cheque, any applicable refund will be issued as a cheque to the customer’s mailing address on file within 10 to 15 business days.
If a policy was cancelled for non-payment, a refund if applicable will be issued as a cheque to the mailing address we have on file within 10 to 15 business days.
The content on this page including answers to frequently asked questions are for information purposes only. In case of discrepancy between the content and your policy, the policy will prevail.
1Aviva Agency Services Inc., also referred to throughout this webpage as "Aviva Direct" distributes insurance products underwritten by S&Y Insurance Company and Aviva Insurance Company of Canada. The insurance products we distribute in Ontario and Québec are underwritten by S&Y Insurance Company. In Québec, Aviva Agency Services Inc. is registered as a damage insurance agency.
Aviva Agency Services Inc., S&Y Insurance Company and Aviva Insurance Company of Canada are all subsidiaries of Aviva Canada Inc.
2Monthly payments are offered to customers with a total premium amount of $300 before taxes plus additional eligibility criteria. Some conditions apply. Please speak to your broker or Aviva Direct advisor to learn more.