Aviva has partnered with Hopp to provide an innovative insurance solution designed to protect drivers and passengers when using Hopp's ridesharing service.
Protection for Hopp drivers and passengers
As a Hopp driver, knowing you and your passengers are protected is key. Aviva's robust commercial ridesharing insurance policy protects drivers from the moment they log into the Hopp app until each passenger has exited their vehicle.
How Hopp ridesharing coverage works in Ontario
Hopp drivers are automatically covered when using the app. Here’s how it works:
| Phase 0 - App off Driving for personal use |
Phase 1 - App on Driver mode Logged into the Hopp rideshare app and available for a request |
Phase 2 - En route Passenger mode Request accepted and driver is in transit to pick up passenger |
Phase 3 - Drop-off Passenger mode Passenger picked up for drop-off at destination until full exit from the vehicle |
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| Your personal car insurance policy applies | Aviva's Hopp ridesharing commercial insurance policy applies | ||
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View commercial auto insurance policy document for Ontario.
Note: Before driving for a rideshare company, make sure to contact your insurance representative to ensure you have the right coverage.
Frequently asked questions about Hopp coverage
How do I provide proof of insurance while driving for Hopp?
An electronic certificate of auto insurance can be accessed through the Hopp app and serves as evidence of insurance under the Hopp policy.
How do I make a claim?
In the event of a claim, Hopp drivers and passengers should contact Hopp through the Hopp app.
How do I get Hopp’s ridesharing insurance coverage?
Hopp drivers are automatically covered by Aviva’s commercial policy without having to contact Aviva. However, you should ensure that your personal auto policy allows for your vehicle to be used for ridesharing. Please inform your insurance representative of your ridesharing plans to ensure you can be covered by Aviva’s ridesharing policy.
How do I drive for Hopp?
Hopp drivers are subject to Hopp’s rules and eligibility. To learn how you can become a driver, go to https://gethopp.com/en-ca/driver/
1Contingent Collision and Comprehensive Coverage is only available under the Aviva/Hopp Commercial policy to participating Hopp Drivers who carry this coverage on their personal automobile insurance policy.
The content on this page is for information purposes only. The Hopp ride-sharing commercial insurance policy is underwritten by Aviva Insurance Company of Canada. The insurance products described herein are subject to terms, conditions, restrictions and exclusions, which are outlined in our final policy wording. Availability varies by province. For more details concerning any of the insurance products, please speak with your Aviva insurance representative. Certain services are provided through Aviva Canada Inc.’s contracted third-party services providers.
Hopp is a trademark of Bolt Technology OÜ or its affiliates and used under licence from the licensor.