Make a home warranty claim

Steps for covered home repairs in BC

Download claim form

Even with the best home builders, defects can happen. If you discover an issue that your home warranty may cover, check your policy to understand what’s covered, what isn’t, when your coverage expires, and how long you have to report a claim. Some items, such as contractual issues, may not be included. If you’re unsure, additional resources can help you determine whether your concern is covered. 

What you need to know before filing a claim

Know when, how, and what to include in your home warranty claim.

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When to make a claim

You can file a claim anytime. We recommend working with your builder first to try to resolve the issue. You should file a claim if:

  • Your reporting period to file a claim has not passed
  • Your builder wasn’t able to resolve the issue within a reasonable amount of time

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How to file a claim

To submit a claim, please contact National Home Warranty. 

Email: claims@nwhg.ca 

Phone: 1-866-957-2314

Submit your claim online

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Information to include

  • Your policy number
  • Your full name
  • Your home address
  • Your phone number
  • Your e-mail address
  • A detailed description of each item being claimed, including the specific location in the home
  • Any other relevant details

Condos and stratas

If you own a home in a multi-family condo building and believe there are defects in the common property, contact your condo council and/or property manager. They can submit a claim on your behalf. If you’re a property manager submitting a claim for a multi-family strata building council, follow the steps above.

You can find additional information, including the Maintenance Manual, on the National Home Warranty website.

Helpful resources

Not sure if your issue is covered?

See your provincial Construction Performance Guide for more information.  


View the guide

The content on this page is for information purposes only. The insurance products described herein are subject to terms, conditions, restrictions and exclusions, which are outlined in our final policy wording. Please speak with your Aviva insurance representative if you would like to learn more including whether these insurance products are available in your province or territory. Insurance products are underwritten by insurers in the Aviva Canada group of insurance companies, which are subsidiaries of Aviva Canada Inc. Aviva and the Aviva logo are trademarks used under license from the licensor.