The venerable vendor – Benefits of using preferred vendors for your insurance claim

A satisfied customer shaking hands with vendor

Finding yourself in a situation that requires an insurance claim can be stressful - at Aviva Canada we are here to help.  By using a network of preferred vendors, we offer a reliable, hassle-free claims experience.  Preferred vendors are screened regularly to ensure they are equipped to serve you best.

Advantages of using preferred vendors during your claim:

  • Quality of service
  • Efficient claims handling
  • Reduced repair / restoration delays
  • Streamlined billing and payment
  • Consistent cost & customer service
  • Lifetime Guarantees on repairs

Choosing a non-preferred vendor may expose your claim to additional risk, including fraud – While most service providers are honest and focused on your needs, some non-preferred vendors expose customers to financial crime and dishonesty.

They do this by:

  • Overcharging on services rendered
  • Manipulating rates or the number of hours needed to complete the work
  • Responding from unnecessarily distant business locations; increasing response times and cost.
  • Using materials that do not meet our quality guarantee.
  • Using under-equipped or under-qualified technicians

If these concerns arise, they can cause delays in processing and paying your claim, preventing you from getting back to what’s important in life.

Not all non-preferred vendors will hinder your claim; however, their use may create unnecessary risk that can be avoided by using our trusted network. If you would like to learn more about our preferred network and the options available in your area, please visit our website, call your adjuster, or call us at 1-866-692-8482 and we will be happy to help. 

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The content in this article is for information purposes only and is not intended to be relied upon as specific professional or expert advice. Aviva Canada accepts no responsibility for action taken as a result of reliance on any information contained in this article.

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