Access roadside assistance in Canada

Close up of car driving in the winter, snowy

Roadside assistance is a helpful service should you require assistance in the event of a breakdown. Breakdowns are unfortunate events that can be prevented to some extent, but it’s always a good idea to be prepared.

What is roadside assistance?

Roadside assistance is a service that helps you if your car has stopped working due to mechanical breakdown. In any situation where you need help getting your vehicle back up and running, roadside assistance can be on hand to support you. If your vehicle has broken down while on the road, roadside assistance will aim to get your vehicle fixed on the roadside or tow your car to the nearest mechanic.

Many companies will have limits on how far they take you, how many drop-offs they provide, and if they will tow your car. Some auto insurance companies may offer optional roadside assistance.  

Why is roadside assistance important? 

Breaking down is often an anxiety-ridden time for motorists, not to mention the risk you put yourself in by staying with your car on the side of a road. Roadside assistance can take you to a safe place where you can easily deal with the breakdown of your vehicle.

Roadside assistance will also be the best service you have available to access local help from a repair shop or garage.

Ultimately, the peace of mind that roadside assistance gives should not be underestimated. The benefits are numerous and, as such, there are many reasons to ensure you have it. If you often drive with passengers, such as with your children in the car, knowing that you have a backup plan is incredibly reassuring. Fast and local assistance is a great help when anything goes wrong on the road and your vehicle has broken down.

What to look for in roadside assistance


If your battery runs out, you want to be able to call your roadside assistance to help you. Again, this is an instance where having roadside assistance can give you peace of mind in the event of a breakdown. 

Tire changes

Roadside assistance services usually provide this as standard, but it’s good to check depending on your car knowledge. 

Fuel delivery

Despite the best planning, sometimes even the best drivers can run out of fuel. In such a situation, you do not want to be walking to the next gas station. Having it delivered by your roadside assistance can therefore help get you out of a bind quickly. 

Towing services

While some roadside assistance companies, as previously mentioned, do their best to help your car roadside, there are times that cars need to be towed to a repair shop or garage. Some roadside assistance packages will include towing within their pricing, while others may charge an additional fee.

Hours of coverage

Realistically, you need roadside assistance services to be available 24/7. While you may not think that is strictly necessary based on when you usually use your car, there could be the odd instance where you are driving late at night and, unfortunately, breakdown.

Having roadside assistance in Canada

Roadside assistance provides  peace of mind. Planning ahead helps you to be prepared should your car break down.

The content in this article is for information purposes only and is not intended to be relied upon as specific professional or expert advice. Aviva Canada accepts no responsibility for action taken as a result of reliance on any information contained in this article.

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