Claims Service Satisfaction Guarantee

Lifetime Workmanship Guarantee - Property 

The Lifetime Workmanship Guarantee (the Guarantee) promises that claim-related repairs completed to your home or business will be free of workmanship defects. The Guarantee applies for as long as you own the premises where the repairs were completed. The Guarantee applies only to approved repairs of damage which were a direct result of your covered claim and performed by one of our Premiere Contractor Network vendors. It does not extend to any work that may have been completed beyond the scope of a claim. The guarantee does not apply to damage resulting from normal wear and tear, deterioration, and to the exclusions under your insurance policy. The Guarantee is non-transferable.  The Lifetime Workmanship Guarantee is provided by the applicable Aviva subsidiary insurance company.

Auto Lifetime Guarantee 

The Lifetime Guarantee (the Guarantee) promises that repairs completed by one of our Premiere Network Auto Repair Centres, or an Aviva Repair Centre, will be of the quality generally accepted in the industry for as long as you own the vehicle. The Guarantee applies to damages that are a direct result of a covered loss. The guarantee does not apply to conditions resulting from normal wear and tear, modifications to the original estimate and the policy exclusions in your auto policy. For materials or products installed by Premiere Network vendors, the guarantee period is equal to the manufacturer’s warranty. The Guarantee is non-transferable.