Aviva Natural Health Good things for your body. Naturally
lifestyle and health
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Q. Do you have a retail location or are you only online?
A. We operate one of the largest natural health stores in the country at 1224 St. James St. in Winnipeg, Manitoba, Canada. This location also serves as our shipping and customer service centre for Aviva.ca. Please see our customer service page for more information including store hours.
Q. What kinds of treatments and services do you offer?
A.

Aviva helps you achieve optimum health and wellness through a selectively applied combination of:

Therapies: Nutritional / Herbal / Orthomolecular / Food / Ayurvedic / Homeopathic / Aroma / Sound / Music / Color / Photo / Light / Vision / Massage / EFT / Oxygen / Infrared / Detox

Services & Seminars: Nutritional Counseling / Health Coaching / Healthful Cooking / Weight Control / Strength & Fitness / Brainwave Entrainment / Meditation / Stress Reduction

Q. Where do you get your coconut butter from?
A. The Mt. Banahaw region in the Philippines supplies Aviva with its pure premium coconut butter.
Q. Who is Nathan Zassman?
A. Nathan Zassman is the owner of Aviva Natural Health Solutions. Nathan is a trained nutrition practitioner. Very experienced, with certifications in nutritional therapies, he has studied with many well known physicians who specialize in a nutritional approach to health and healing, and is experienced in providing comprehensive, personalized health improvement programs. Nathan and his staff of natural health advisors operate Aviva's retail centre and aviva.ca.
Q.

Can I call in orders? What is your phone number?

A. Absolutely, you can contact any of the health advisors at Aviva and we will be happy to take your order. Our toll-free number is 866-947-6789. Regular operating hours our retail store can be found here. Often there may be staff taking calls outside of regular business hours, or you can leave us a message and someone will return your call the next business day. Of course you can also place orders online 24 hours a day.
Q. Do you have a catalogue?
A. Due to the constantly changing and large number of products we carry, it is not possible to provide a print catalogue. You can always browse Aviva.ca by health category, or search for specific items using the search box at the top of each page. We do our best to keep our site up to date with the ever changing number of products carried in our retail store.
Q. Do you have a location in my city?
A. Aviva maintains a retail centre in Winnipeg, but we do not have any additional locations at this time. We do ship across Canada, the USA and worldwide everyday.
Q. Can I get a discount?
A. Some product pages on our site list quantity or percentage discounts specific to those particular products. In some cases, short-dated products and/or large bulk orders may be eligible for discounts based on volume, please contact customer service for details.
Q. What is your return policy?
A. Please see our Terms of Use page for all policies regarding this website, including our policy on returns and exchanges.
Q. When will my order arrive? What are your shipping policies?
A. Please see our shipping policies on the Terms of Use page for information on how we ship your orders.
Q. I like your store! How can I help?
A.

Tell your friends about us! If you've has success with a product we offer, send us a review. If you have a website, we'd very much appreciate a link to our site or to any of your favourite articles or products on Aviva.ca.

If you're looking for more, you can sign up for our newsletter, or follow us on Twitter and like us on Facebook.

Q. What do you have to support my health condition?
A. If you are looking for nutritional support products, our staff may be able to assist you in finding helpful products. Consultation services are also available from Aviva. Contact us for more information.
Q. Do you have ... ?
A.

We strive to keep our site updated with all of the products featured in our retail center, but if you're looking for a product and cannot locate it online, it is still possible that we do carry it. Please forward any product inquiries you may have to our customer support staff, we'll be sure to let you know if we have what you're looking for in stock or any similar items available.

Q.

The amount on my Order Review page isn't the same as the amount on my credit card statement, what's going on?

A. Most product pricing on Aviva.ca is listed by default in Canadian funds. American (and other international) customers may use the built-in currency converter on Aviva.ca to display approximate pricing in USD, but most orders are processed in Canadian funds. USD pricing shown is an approximation based on the exchange rate made available electronically to Aviva at that time. These rates fluctuate daily. Your actual exchange rate will be set by your credit card carrier and may be different than the rate used to display approximate USD pricing on our site.
Q. Why do some products cost more in Canada?
A.

Aviva strives to carry a wide range of top quality products sourced from locations around the world. We're proud to be the unique source in Canada for many great American and Asian health products.

We always try to structure agreements with our suppliers that allow us to offer quality health products at the best possible price, and are frequently able to offer many items at par with the US dollar (in some cases better). However imported products do incur shipping, handling, and brokerage charges. Some are also subject to import taxes and duty, so the retail cost of these items will generally be higher in Canada than for US residents, regardless of the relative strength of the Canadian dollar.

Q. Do you offer financing?
A. We're pleased to be able to offer you financing options for purchases over $1000. Please contact us for more information.
Q. Are you hiring? How do I apply?
A. Yes! Please visit our careers page for more information about working at Aviva.
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Aviva is a natural health shop (retail and online) based in Winnipeg, MB, Canada.
We proudly ship healthy lifestyle products to customers worldwide.

FREE SHIPPING in Canada for most orders over $100

Aviva.ca - Your Health Superstore - Call us toll-free: (866) 947-6789


 

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